Refund Policy

Last updated: 1 September 2026

Return window

You may request a return within 30 days of the delivery date. The part must be uninstalled, undamaged, and in the same condition as delivered, with all tags, seals and stock markings intact. Parts that have been disassembled, modified, painted or stamped cannot be returned.

How to start a return

• Call (888) 928-5882 or email parts@kmpathwayllc.com with your invoice number and stock number.
• We issue a Return Merchandise Authorisation (RMA) number. Returns received without an RMA number cannot be processed.
• Ship the part on its original pallet with the RMA number clearly marked.

Who pays return freight

• We supplied the wrong part: we cover return freight and either replace the unit or refund you in full, whichever you prefer.
• The part arrived damaged: we cover return freight. Note the damage on the carrier's delivery paperwork and photograph it before signing, as this supports the freight claim.
• You ordered the wrong part, or changed your mind: you cover return freight, and a restocking fee of up to 20% applies.

Cancellations

Cancel before the part ships and you receive a full refund. Once a unit has been pulled, crated and handed to a carrier, cancellation is treated as a return: outbound and return freight costs and the restocking fee apply.

Refund timing

Refunds are issued once the returned part has been received and inspected, normally within 5 to 10 business days of arrival at the yard. Refunds go back to the original payment method. Your bank may take several additional days to post the credit.

Warranty claims

Parts are covered for 3 years or 30,000 miles from the delivery date, whichever comes first, against internal mechanical failure. To make a claim:

• Stop using the vehicle as soon as a problem appears. Continued operation after a fault is noticed can void coverage.
• Call us before any repair work is carried out. Work authorised by anyone else is not covered.
• Provide your invoice, the installing facility's invoice, and the shop's diagnosis of the fault.

Where a covered failure is confirmed, we replace the unit. Where no equivalent replacement is available, we refund the purchase price of the part.

What the warranty does not cover

• Labour, towing, rental vehicles, lost income, or other consequential costs, unless extended labour coverage was purchased.
• Fluids, filters, gaskets, seals, belts, hoses, sensors and other service items.
• Damage caused by overheating, low oil, contaminated fluid, an unflushed transmission cooler, or a fault carried over from the original failure.
• Installation by anyone other than a licensed repair facility.
• Racing, off-road competition, commercial towing beyond the manufacturer's rating, or other misuse.
• Any unit that has been disassembled or modified.

Core charges

Some orders include a refundable core charge. The core is refunded once your old unit is returned in a rebuildable condition, on the original pallet, within 30 days of delivery.

Freight damage

Inspect the pallet before signing for it. If there is visible damage, note it on the delivery receipt and photograph it. A clean signature on damaged freight makes a carrier claim difficult to win, which slows down your replacement.

Contact us about this policy

KM Pathway LLC
1420 Commerce Park Drive, Suite 210, Dallas, TX 75207
(888) 928-5882
parts@kmpathwayllc.com